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Narrative & Sentiment Intelligence
Narrative and Sentiment Intelligence (NSI) is a focused, mission-critical business discipline designed for risk mitigation and operational certainty. It addresses how you can operate successfully and securely within a complex, often oppositional, local environment.
Business Risk Mitigation
The political shift toward deregulation has transferred significant legal and social risk management responsibilities directly onto industrial operators. Reputational damage is no longer merely a public relations liability, it is a primary catalyst for litigation, project injunctions, and financial loss.
Quantify Trust
For Natural Resources, Energy, and specialized Manufacturing firms expanding operations in the Western market, operational success depends on one metric: trust.
WHR equips executive teams with quantified socio-economic data and granular local sentiment insights necessary to justify a project’s benefits to regulators and local governments. We shift intelligence from a discretionary expense to a necessary defense mechanism that protects the valuation of capital investments.
We Deliver Actionable Intelligence, including
Stakeholder Mapping and Prioritization
​Systematic identification of high-impact groups (customers, investors, activists, local communities, government officials) and topics.
Quantified Sentiment Risk Reports
Data detailing the probability and severity of local opposition that could impact permitting or operations.
SLO Viability Audits
Measuring existing trust gaps and providing actionable, prioritized strategies for mitigation and relationship building.
Our Difference
Conventional market research fails when institutional trust is low, yielding unreliable data and flawed planning. WHR’s methodology, refined over decades of highly sensitive social science research, allows the firm to access authentic, candid feedback that traditional, transaction-focused firms simply cannot obtain.
Gaining the Unspoken Truth
Preempt legal and reputational risks by addressing local sentiment early.
Handling High-Stakes Issues
Turning public concerns into trust, expertly managing environment, land, and safety issues for lasting credibility.
Operational Research
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Crisis & Grievance Hotlines: We offer a multilingual hub for swift, empathetic responses to environmental incidents, project inquiries, and community concerns, ensuring compliance and transparency.
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B2B Operations Support: We help supply chain specialists outsource technical support and client relations, cutting costs, simplifying operations, and ensuring consistent service