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Program Effectiveness Research
We understand the difference between reporting and proving actual outcomes.
We specialize in turning your service delivery and market intelligence data into measurable, defensible value.
Quantifying Value
You are spending billions on essential services. Can you prove their effectiveness?
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In the dynamic economies of the Great Plains (GP) and Rocky Mountains (RM), where budgets are scrutinized, citizen expectations are rising, and regional challenges are complex, Program Effectiveness is no longer a luxury; it is the central mandate for funding and operational continuity.
The Critical Problem: Fragmentation and
the ROI Gap
Here, public agencies and other regulated entities face the same challenge: massive investments yield fragmented results. Despite billions spent on public assistance and essential infrastructure, effectiveness is elusive, limiting your ability to secure future appropriations and address critical workforce retention issues.
Strategic Market Intelligence (MR) for Informed Policy
We help you align your program goals with the evaluation criteria that matter most to executives and legislators: Linkage to Strategic Objectives (50%) and Cost of the Program (52%). We provide the data to mitigate political polarization on complex issues like climate change or resource management by focusing on validated economic and environmental outcomes, not just sentiment.
Service Delivery Transformation (Contact Center) to Optimize Cost
We link customer satisfaction directly to operational cost-to-serve and retention behavior. We quantify the ROI of your modernization efforts, demonstrating how automation reduces resolution times, improves agent efficiency , and prevents expensive service escalations, fulfilling the mandate to deliver reliable support while using resources efficiently
Our Program Effectiveness Framework:
Outcomes, not Outputs
We apply rigorous methodologies tailored to your mission-critical needs:
Sector Challenge
Natural Resources (USFS, USBR, State Lands)
Effectiveness Metric
Value Delivered
Conservation ROI: Quantifiable ecological impact (e.g., watershed vitality, species health) linked to funding sources.
Justify federal/state appropriations and ensure renewal of under-evaluated programs.
Public Health/Safety (Hospitals, State Agencies)
Community Blueprint Compliance: Measuring successful implementation of three-year needs assessments (CHNA) across key demographic disparities.
Ensure legal compliance and maximize community impact in high-need areas (e.g., behavioral healthcare access).
Transportation/Infrastructure (CDOT, Regional Planning)
Operations Evaluation (Ops Eval) Accountability: Rigorous assessment of project performance, cross-functional collaboration, and the documentation of institutional lessons learned.
Increase system reliability and provide accountability to stakeholders across large capital projects.