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Needs Assessment
Clear Decisions for Public Trust & Operational Clarity
Strategic intelligence that mitigates risk, builds public trust, and justifies investment for our partners in Healthcare, Public Agencies, and the Energy sector.
Mitigating Liabilities
Today's environment demands that research also protect your financial and operational assets. Our framework is designed for the high-stakes contexts you face.
Sector
Natural Resources & Energy
Healthcare & Public Agencies
Critical Needs
Secure the Social License to Operate (SLO) to prevent operational halts and litigation.
Justify program funding and demonstrate Social Return on Investment (SROI) for public benefit programs.
Financial Outcome
Protect shareholder value (55.7% risk) and avoid up to $750,000/day in conflict costs.
Prove cost-effectiveness and secure critical funding streams by linking social services to reduced healthcare utilization.
Audit Your Vulnerabilities
Get an unbiased audit of the two most common threats to success: a lack of Public Trust and inadequate Program Data, and turn them into strengths.
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Public Trust Crises
(Healthcare & Public Agencies)
Trust is fundamental to public health compliance and pharmaceutical engagement, yet it is severely eroded by perceptions of political influence, corporate agendas, or conflicting guidance.
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Assessment Focus: We identify the specific communication gaps and narrative failures that lead to low public confidence. We assess concerns about fairness, religious beliefs, and perceived bias against rural or minority communities, which often undermine effective policy execution.
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WHR Solution: We use our experience in Navigating Sensitive Topics to develop patient-centered narratives and communication strategies that restore trust and ensure your programs achieve real-world efficacy.
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Operational Blockage
(Industrial & Energy)
Failure to secure SLO due to localized opposition leads directly to high-cost litigation and operational blockage.
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Assessment Focus: We audit your socio-economic data and community engagement practices against the legal requirements for procedural fairness and local environmental concerns (water quality, land use).
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WHR Solution: We deploy our Industrial Needs Assessment Framework to uncover latent risks from critical stakeholders (landowners, local leaders) before they manifest as legal injunctions, securing project viability.
The Science of Stakeholder Knowledge
Fuse deep social science expertise with robust technology, generating definitive, actionable intelligence for any sector.
Engaging
Hard-to-Reach Stakeholders
We were built on the expertise of recruiting and interviewing highly segmented and hesitant public populations. We apply this skill to secure candid, unfiltered feedback from:
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Healthcare: Patients and providers on unmet medical needs or new technology adoption (e.g., data privacy, inclusion issues).
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Industrial: Remote landowners and wary community leaders who hold your project’s fate.
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Our authentic engagement ensures that program designs align with stakeholder needs and that industrial projects address local concerns proactively, mitigating organizational risk.
Measuring
Social Return
on Investment (SROI)
We apply rigorous social science methodologies to quantify impact, moving beyond simple metrics to demonstrate verifiable social value.
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Healthcare/Public Agencies: We quantify the financial benefit of addressing Social Determinants of Health (SDOH), demonstrating the monetary value a community receives from an investment to justify funding and partnership contracts.
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Industrial/Energy: We provide the data required to justify a project’s long-term social and economic benefits to local governments, supporting the Social License argument.
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Provides the verifiable data necessary for program justification, securing investment, and achieving long-term accountability.
Turnkey Crisis Communication Hotlines
WHR’s professional, multi-lingual call center infrastructure is an essential asset for managing high-stakes situations in any field.
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Public Agencies: Used for managing public inquiries and providing real-time support during health crises or major policy changes, ensuring timely and transparent communication (Crisis Communication).
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Industrial Clients: Used for 24/7 public-facing hotlines to handle grievances and provide an essential, auditable record of community engagement, defending against judicial challenges.